FAQs
💎 Frequently Asked Questions
Q: How long does shipping take?
A: We ship orders within 2–3 business days after receiving your order. Delivery times vary by location, but most orders in the U.S. arrive within 5–10 business days. International shipping times may be longer. Customized orders take a longer time, and the shipping time will be determined based on the product design and preparation time.
Q: What happens if my earrings or jewelry arrive damaged?
A: We want you to love your earrings and jewelry! If they arrive damaged during shipping, please email us at [contact email] within 7 days of delivery. We’ll replace them for free — simply return the damaged pair to us. Please note: return shipping costs for the damaged item are the customer’s responsibility.
Q: Can I return or exchange my earrings?
A: Because each earring is handcrafted and unique, we do not accept returns or exchanges for normal wear and tear, or if you change your mind. Thank you for understanding and supporting small-batch art!
Q: Are your earrings waterproof?
A: Our earrings are not waterproof. To keep them looking their best, please avoid getting them wet — no swimming, showering, or sweaty workouts with them on!
Q: Will my earrings or piece of jewelry look exactly like the picture?
A: Each piece is individually hand-painted and crafted with love. This means there will be slight variations that make your earrings and piece of jewelry one-of-a-kind — that’s part of their charm!
Q: Are the earrings safe for sensitive ears?
A: We take care to use high-quality, hypoallergenic materials for our earring hooks and posts. However, because everybody is different, we cannot guarantee that our earrings and jewelry won’t cause irritation or allergic reactions. If you have sensitive skin or known allergies, please consult your doctor before wearing them.
Q: Do you offer replacements for jewelry damaged by normal wear and tear?
A: We do not offer replacements for normal wear and tear. Our earrings are delicate, and we recommend handling them gently to keep them looking their best.
Q: What is your refund and return policy?
A: Please see our detailed Refund and Return Policy for information on eligibility, process, and conditions.
Q: How is my personal information handled?
A: We care about your privacy. To learn how your data is collected, used, and protected, please refer to our Privacy Policy.
Q: Can I use or replicate your jewelry designs, photos, or content?
A: All of our jewelry pieces, designs, images, and written content are original creations protected by copyright and intellectual property laws. Reproducing, copying, reselling, or imitating any part of our designs or branding without written permission is strictly prohibited. We actively monitor and protect our creative work to ensure its originality. Thank you for supporting independent artists and respecting our creative rights. Please refer to our Privacy, Design Rights and Intellectual Property Policy.
Disclaimer
Our jewelry is designed for decorative wear only. By purchasing and wearing our jewelry, you agree to do so at your own risk. We are not liable for any injuries, allergic reactions, or other issues that may arise from use of our products. Please discontinue use if you experience any discomfort or irritation.